Gallemar Personal Shopping is a tailored sourcing service where our team locates and secures specific luxury items on your behalf. Whether an item is not available in your country, priced higher in your market, or reserved for select boutiques in specific markets — we are here to offer a seamless solution.

No, the product does not need to be limited edition or rare — you can request any item you desire. Our service is not limited by category — if it exists, we will find it. From a limited-edition Hermès bag to a specific pair of Prada sneakers, a LEGO set — your request defines the search.

We source from renowned retailers and boutiques worldwide. Each item is carefully selected for its authenticity and all products are brand new, in its original packaging. Whenever possible, we will provide the original receipt alongside your Gallemar invoice to offer you complete transparency in your purchase.

Deliveries to Turkiye are scheduled around pre-announced timelines, due to the high volume of orders we receive from Turkey. Once a request window closes, we consolidate all orders placed within that timeline and transport them to Turkey. This allows us to streamline the delivery process.

Please check Scheduled Timelines page for orders from Turkiye to place your order accordingly.

Simply contact Gallemar Client Care team via WhatsApp, Instagram or Live Chat with the item you’re seeking. Share as many details as you can — from brand names to photos or links — and we’ll handle the rest.

Once your request is received, our team begins the search immediately. In most cases, you’ll receive an update on availability within just a few hours.

Once your item is confirmed, we will share the final price and estimated delivery timeline. The price covers the item, our Personal Shopping Service fee and international shipping. Please note that any customs duties or import taxes that may apply in your country remain the client’s responsibility.

Important Note for Clients in Turkiye: For deliveries to Turkiye, the price shared is the final price. As a result, no additional duties or import taxes apply.

Delivery times may vary depending on your location and your request. As soon as your order is confirmed, our team immediately purchases your item and sends directly to our warehouse. Our team ships the orders individually via trusted international carriers. Most deliveries are delivered within 7 business days after order confirmation.

For clients in Turkiye, deliveries are scheduled around pre-announced timelines, due to the high volume of orders we receive from Turkiye. Once a request window closes, we consolidate all orders placed within that timeline and transport them to Turkiye. Estimated delivery times will be shared based on the schedule.

Due to the nature of our Personal Shopping service, returns and exchanges are not possible. Each item is sourced specifically for you, based on your exact request.

This tailored approach means we are unable to resell or repurpose the product, as it reflects your personal order. For this reason, we encourage clients to be as detailed and certain as possible when submitting their requests.

At Gallemar, every item is sourced with care to ensure quality and authenticity. We recommend contacting the brand directly using the original purchase receipt provided with your order as these items are covered by the brand’s own warranty.

Please note: Warranty terms and coverage may vary depending on the brand, the country of origin, and local consumer laws — we suggest verifying the applicable conditions directly with the brand.

Yes — if the brand itself offers customization, we are happy to secure your item exactly as you envision it. Whether it’s a monogrammed Louis Vuitton purse, personalized Bottega Veneta bag, or made-to-order pieces, we will follow your preferences.

Please note that all customizations must be offered by the brand or retailer. Gallemar does not modify items independently.

Nothing at all — you only make a payment once we’ve found your requested item and are ready to source it. There is no charge if the item cannot be located.

In select cases, and only with your approval, we may extend the search further if we believe there's a chance of sourcing the product through our trusted network. We will be glad to go the extra mile if you wish us to continue.