To start a return, please click the profile icon at the upper right corner of the page, or click Customer Account.

1. Please log in to your account:

• Enter your email address, and then click "Continue".
• Check an email sent from our store and copy the six-digit verification code included in this email.
• Enter this six-digit verification code on Gallemar.com.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click "Submit request".


If you return request is accepted, our team will provide a complimentary return shipping label as well as instructions on how and where to send your package. Please note that returns need to be sent to the address on your return shipping label. Items sent back to us without first requesting a return will not be accepted. 

You can always contact Gallemar Client Care for any return related questions. 

We have a 14-day free return policy, which means you have 14 days after receiving your item to request a free return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide Order Number to our team.

Please note that if a return request is not due to an error on our part as the seller, a 10% restocking fee will be applied, and the applicable duty fees and shipping costs will also be deducted from the refund amount.

Certain types of items cannot be returned such as special orders or personalized items. Please get in touch with Gallemar Client Care if you have questions or concerns about your specific item. 

You can return discounted purchases you made.

While we do not offer exchanges for online orders, we suggest you to place a new order and return unwanted items to us for a full refund. 

These things can happen. If you believe that you have received a faulty or damaged item, please contact Gallemar Client Care with your order number and details of the fault or damage. Please keep any images to support your claim. Once we have received your query, Gallemar Client Care team will be able to further assist you.

If you believe you have received the wrong item in your order, please contact Gallemar Client Care so we can resolve the issue. We kindly ask you to provide as much information as possible upon contact.

From the day of return, it can take up to 7 business days for your parcel to be delivered back to our warehouse and processed. All returns are subject to our routine inspection. Please be aware that some items are subject to a mandatory inspection by the brand and can take a few additional days.

You can use your Tracking ID to track your return. We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Refunds will be automatically issued to the original payment method used to place the order and can take up to 10 working days to show in your bank account, depending on your payment provider.

Please note that if a return request is not due to an error on our part as the seller, a 10% restocking fee will be applied, and the applicable duty fees and shipping costs will also be deducted from the refund amount.