Shipping Policy

Please carefully review our Shipping Policy when purchasing products available on gallemar.com. This part of the policy will apply to "Gallemar Fulfilled Orders". 

For information regarding "Brand Fulfilled" and "Gallemar Personal Shopping" orders, please refer to the dedicated section at the bottom of this page.

 

Gallemar Fulfilled Orders

Orders from the US

At Gallemar, we have partnered with Fedex® and UPS® to provide our clients with reliable, timely delivery services within the United States. Each purchase is handled with the utmost care to ensure a seamless delivery experience. The following UPS® options are available for our domestic orders:

Service	Availability	Estimated Delivery	Tracking ID
UPS® Standard	Free with select items	2-5 Business Days	Included
Fedex® Standard	Free with select items	2-5 Business Days	Included
UPS® 2nd Day Air	Available at checkout for select items	2 Business Days	Included
UPS® Next Day Air	Available at checkout for select items	1 Business Day	Included

Customs Duties & Fees: All customs duties and applicable fees are the responsibility of the customer. Our carrier will reach out directly if additional documentation or payment is needed to ensure smooth delivery. We aim to make the process as smooth as possible; however, all customs-related matters are managed by the recipient.

PLEASE SEE IMPORTANT NOTE AT THE BOTTOM OF THE PAGE

Orders from Canada, Europe and "Rest of the World"

For our clients beyond the regions mentioned above, we have partnered with DHL® and FedEx® to ensure reliable, timely delivery worldwide. Every order is managed with the utmost care, providing a seamless delivery experience. Shipments to these locations will be fulfilled by DHL® or FedEx®, chosen according to prevailing conditions.

Service	Availability	Estimated Delivery	Tracking ID
DHL® Express, FedEx® or UPS® depending on the location	Free with select items	1-5 Business Days	Included

For detailed information regarding shipping options available to your destination, please continue to checkout, where all available shipping methods and rates will be shown.

Customs Duties & Fees: All customs duties and applicable fees are the responsibility of the customer. Our carrier will reach out directly if additional documentation or payment is needed to ensure smooth delivery. We aim to make the process as smooth as possible; however, all customs-related matters are managed by the recipient.

PLEASE SEE IMPORTANT NOTE AT THE BOTTOM OF THE PAGE

Brand-Fulfilled Orders

Certain products on Gallemar are shipped directly by the respective brand or manufacturer. To ensure transparency, products fulfilled directly by a brand partner are identified on the relevant product page.

Delivery timeframes provided on our website are estimates only and provided by the brand partners. As fulfillment, handling, and shipping are conducted independently by the brand partner, Gallemar has no control over their operational processes, carrier services, or potential delays.

Once an order has been confirmed and transmitted to the brand for processing, it cannot be cancelled or modified.

 

Gallemar Personal Shopping Orders

Gallemar Personal Shopping is a bespoke sourcing service. Depending on your location, delivery is handled through one of two distinct methods:

Region	Carrier	Estimated Delivery
Global	DHL® Express	Within 7 business days from dispatch
Turkiye	DHL® Express	Please check the Delivery Dates for Turkiye

 

PLEASE SEE IMPORTANT NOTE AT THE BOTTOM OF THE PAGE

Important Note for All Orders

Please be advised that any shipments returned to us due to unpaid duties, refusal by the recipient, incorrect shipping details, or unavailability at the delivery address will have the applicable duty fees, shipping costs, and a 25% restocking fee deducted from the refund amount. Any promotional free shipping offered to the customer does not affect Gallemar's right to recover actual shipping and logistics costs incurred in connection with the order. To ensure a seamless delivery, we kindly recommend verifying your shipping details and checking local customs regulations before placing your order.

All delivery dates are given in good faith and estimates. At the checkout page, the shipping fee and date will be provided based on your location and the shipping option you choose. Gallemar reserves the right to change the shipping carrier without prior notice when operationally necessary. 

There might be delays due to factors beyond our control, such as weather, road conditions, customs delays, or carrier-related issues. At Gallemar, we take every precaution to minimize these risks and ensure a smooth delivery experience. However, once an order is shipped, we are not able to cancel your order since it is in the hands of our trusted carriers.

If you have questions or need further assistance regarding your delivery, we encourage you to visit our FAQ page for additional information. Also please feel free to contact Gallemar Client Care.